Terms of service

Effective Date: June 30, 2026

Overview

This website is operated by Metta H1 LLC, doing business as LEVEL Shop ("LEVEL Shop," "we," "us," or "our"). Metta H1 LLC is the legal entity responsible for all hemp product sales on this site. Throughout this document, the terms "we," "us," and "our" refer to Metta H1 LLC d/b/a LEVEL Shop.

LEVEL Shop offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 — Online Store Terms and Eligibility

By agreeing to these Terms, you represent and warrant that:

  • You are at least 18 years of age, or at least 21 years of age if required by the laws of your jurisdiction for the purchase of hemp dietary supplement products.
  • You are legally permitted to purchase, possess, and use hemp dietary supplement products under the laws of your state, province, or jurisdiction.
  • You will not purchase products on behalf of, or arrange delivery to, any person who does not meet the minimum age requirements above.
  • You will not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction in connection with your use of the Service.
  • You will not transmit any worms, viruses, or code of a destructive nature.

Metta H1 LLC reserves the right to request government-issued age verification documentation at any time and to cancel or refuse any order where age verification cannot be confirmed. A breach or violation of any of these Terms will result in an immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Hemp Product Compliance and Licensing (California)

This section is required by California SB 378 (Chapter 411, Statutes of 2025), operative July 1, 2026.

levelexperience.shop is operated exclusively by Metta H1 LLC. This site sells only its own products and does not host, display, store, or facilitate sales by third-party sellers. No third-party sellers of cannabis, cannabis products, or hemp products are permitted to advertise, list, or sell through this website.

Metta H1 LLC holds an active California Department of Public Health (CDPH) Industrial Hemp Enrollment and Oversight (IHEO) Authorization for the hemp dietary supplement products sold on this site. All products available for purchase on levelexperience.shop are manufactured in compliance with California Health and Safety Code requirements applicable to industrial hemp dietary supplements, including zero detectable THC per serving requirements under California AB 8 (Chapter 248, Statutes of 2025) and applicable CDPH emergency and permanent regulations.

We do not sell, advertise, or facilitate the sale of intoxicating hemp products, hemp flower, hemp prerolls, inhalable hemp products, or products containing synthetic cannabinoids (including delta-8 THC, delta-10 THC, HHC, or similar compounds).

Reporting Unlicensed or Noncompliant Activity. If you believe this website is displaying, hosting, or facilitating the sale of unlicensed cannabis, cannabis products, or intoxicating hemp products in violation of California law, you may report it to us at compliance@levelexperience.shop. We will provide written confirmation of receipt of your report, periodic updates on the status of our review, and a final written determination. You may also report noncompliant hemp product activity directly to the California Department of Public Health Food and Drug Branch at FDBIH@cdph.ca.gov.

Section 4 — Product Availability and Jurisdictional Restrictions

Hemp dietary supplement products sold on this site are intended for purchase and use only where such products are lawfully sold and shipped under applicable federal and state law. It is your responsibility to confirm that purchase, possession, and use of hemp dietary supplement products is lawful in your jurisdiction before completing a transaction.

All hemp products offered on levelexperience.shop are formulated in compliance with California AB 8 and applicable CDPH regulations. Certificates of Analysis (COAs) from independent third-party testing laboratories confirming cannabinoid content and absence of detectable THC are available for each product lot via the QR code or batch lookup link on each product label, or upon request at compliance@levelexperience.shop.

Metta H1 LLC reserves the right to decline, cancel, or refund any order:

  • From any jurisdiction where sale or shipment of hemp dietary supplement products is prohibited or restricted by applicable law.
  • Where the purchaser cannot confirm minimum age eligibility.
  • Where there is reason to believe the product will be used in violation of applicable law.

Such restrictions may be applied on a case-by-case basis without prior notice.

Section 5 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time but have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 6 — Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 7 — Products and Services

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Required Product Disclosures (Hemp Dietary Supplements). The following disclosures apply to all hemp dietary supplement products sold on this site:

  • These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
  • Individuals who are pregnant or breastfeeding should consult with a healthcare professional before using any product containing cannabinoids.
  • Keep all hemp dietary supplement products out of reach of children.
  • Do not use these products if you are subject to drug testing without first consulting your employer or the applicable testing authority.

Section 8 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

Section 9 — Subscription and Auto-Renewal Terms

This section governs all subscription purchases made on levelexperience.shop and is required by California Business and Professions Code sections 17600–17606 (Automatic Renewal Law).

9.1 Auto-Renewal Disclosure

If you purchase a subscription product, your subscription will automatically renew at the end of each billing period at the then-current subscription price unless you cancel before the renewal date. By completing a subscription purchase, you authorize Metta H1 LLC to charge your payment method on a recurring basis at the applicable subscription rate.

9.2 Subscription Terms

  • Renewal period: Monthly, or every other month, depending on the subscription plan you select at checkout.
  • Price per renewal period: The price displayed at checkout, which may be subject to change. We will provide advance notice of any price change before it takes effect.
  • Billing: Your payment method will be charged on the same date of each renewal period (or the nearest available date) automatically.
  • Trial periods (if offered): If a free or discounted trial is offered, the subscription will automatically convert to a paid subscription at the full rate at the end of the trial unless cancelled before the trial ends.

9.3 Cancellation

You may cancel your subscription at any time before your next renewal date with no cancellation fee. To cancel:

  • Manage your subscription settings through your subscription portal at Manage Your Level Subscription Link, or
  • Email us at support@levelexperience.shop with subject line "Cancel Subscription."

Cancellation takes effect at the end of the current billing period. You will not receive a prorated refund for unused days in the current period unless required by applicable law. You will retain access to your subscription benefits until the end of the paid period.

9.4 Price Changes

We will provide notice of any material change to the subscription price or terms at least 30 days before the change takes effect, via the email address on file for your account. Continued use of the subscription after the effective date of the change constitutes acceptance of the new terms.

9.5 Failed Payments

If a renewal charge fails, we may retry the payment up to three times over a period of up to seven days. If payment is not successfully collected, your subscription may be paused or cancelled. We will notify you by email if a payment fails.

Section 10 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms.

Section 11 — Third-Party Links

Certain content, products, and Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 12 — User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 13 — Personal Information and Privacy

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy, which is incorporated into these Terms by reference.

California Privacy Rights (CCPA/CPRA). California residents have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to request deletion of personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information. To exercise these rights, please review our Privacy Policy or contact us at compliance@levelexperience.shop. We do not sell personal information as defined under the CCPA.

Section 14 — Adverse Event and Product Safety Reporting

The safety of our customers is our highest priority. If you experience an unexpected health reaction, adverse event, or product quality issue that you believe may be related to a product purchased from levelexperience.shop, please contact us immediately at compliance@levelexperience.shop or by phone at 707.312.8151.

Federal law (the Dietary Supplement and Nonprescription Drug Consumer Protection Act, amending DSHEA) requires manufacturers and distributors of dietary supplement products to report serious adverse events to the Food and Drug Administration within 15 business days of receiving notice. When you contact us with a safety concern, please provide: the product name, lot number (found on the product label), date of purchase, your contact information, and a description of the event and any symptoms experienced. This information allows us to fulfill our legal reporting obligations and take appropriate action to protect other customers.

Reporting an adverse event directly to us does not prevent you from also contacting the FDA. You may also report directly to the FDA at 1-800-FDA-1088 or online at https://www.fda.gov/safety/medwatch.

Section 15 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law.

Section 16 — Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose.
  • To solicit others to perform or participate in any unlawful acts.
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • To submit false or misleading information, including but not limited to false age representations.
  • To upload or transmit viruses or any other type of malicious code.
  • To collect or track the personal information of others.
  • To spam, phish, pharm, pretext, spider, crawl, or scrape.
  • For any obscene or immoral purpose.
  • To purchase products for resale or redistribution without our express written consent.
  • To purchase products for delivery to any jurisdiction where such products are prohibited by applicable law.
  • To purchase products for or on behalf of any person who does not meet the applicable minimum age requirements.
  • To interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 17 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Metta H1 LLC d/b/a LEVEL Shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Hemp Product Limitation. In no event shall Metta H1 LLC be liable for any claim arising from the purchase, possession, or use of hemp dietary supplement products in a manner inconsistent with product labeling, applicable law, or the laws of the purchaser's jurisdiction. It is the purchaser's responsibility to verify that purchase, possession, and use of hemp dietary supplement products is lawful in their jurisdiction before completing a transaction. Purchasers bear sole responsibility for compliance with the laws of their jurisdiction.

Section 18 — Indemnification

You agree to indemnify, defend, and hold harmless Metta H1 LLC d/b/a LEVEL Shop and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party, including but not limited to your violation of any applicable hemp, cannabis, dietary supplement, or age restriction law.

Section 19 — Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may accordingly deny you access to our Services (or any part thereof).

Section 21 — Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 22 — Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to your use of the Service or purchase of any product, shall be subject to the exclusive jurisdiction of the state and federal courts located in Sonoma County, California. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to such jurisdiction or venue.

Informal Resolution. Before initiating any legal action, you agree to first contact us at support@levelexperience.shop and attempt to resolve the dispute informally. We will attempt to resolve any dispute within 30 days of receiving notice.

Class Action Waiver. To the fullest extent permitted by applicable law, you waive any right to bring claims as a plaintiff or class member in any purported class or representative action or proceeding.

Section 23 — Changes to Terms of Service

You can review the most current version of the Terms at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. For material changes — including changes to subscription pricing or auto-renewal terms — we will provide at least 30 days' advance notice via email to the address on file for your account. It is your responsibility to check our website periodically for other changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Section 24 — Contact Information

Questions about these Terms of Service should be sent to us at support@levelexperience.shop. For product compliance, hemp regulatory, or adverse event matters, use compliance@levelexperience.shop.

Our contact information:

Metta H1 LLC d/b/a LEVEL Shop
support@levelexperience.shop
compliance@levelexperience.shop (compliance and regulatory matters)
Santa Rosa, CA 95404, United States
707.312.8151

Appendix A — Regulatory Compliance Summary

This appendix is provided for informational purposes and summarizes the principal regulatory frameworks applicable to Metta H1 LLC's hemp dietary supplement operations. It does not constitute legal advice.

  • California AB 8 (Chapter 248, Statutes of 2025): Governs the sale of industrial hemp products in California, effective January 1, 2026. Requires zero detectable THC in consumable hemp products sold outside licensed cannabis dispensaries. Raw hemp extract used in ingestibles must be CBD or CBN isolate at 99%+ purity. Online sales to California customers will be subject to full retail compliance requirements as of January 1, 2028.
  • California SB 378 (Chapter 411, Statutes of 2025): Operative July 1, 2026. Governs online hemp and cannabis marketplaces, imposing disclosure, reporting mechanism, and licensing verification requirements. Metta H1 LLC operates levelexperience.shop as a direct seller of its own licensed products only, not as a third-party marketplace.
  • 21 CFR Part 111: Current Good Manufacturing Practice for dietary supplements. Metta H1 LLC's hemp tablet products are manufactured under voluntarily adopted cGMP standards aligned with 21 CFR Part 111.
  • DSHEA Adverse Event Reporting: Dietary Supplement and Nonprescription Drug Consumer Protection Act requires serious adverse event reports to be submitted to the FDA within 15 business days of receipt.
  • California Automatic Renewal Law (B&P Code 17600–17606): Governs auto-renewing subscription terms disclosed in Section 9 of these Terms.
  • California Consumer Privacy Act / California Privacy Rights Act: California resident privacy rights are addressed in our Privacy Policy.

Last updated: June 30, 2026