Effective Date: January 20, 2025

At LEVEL, we strive to provide our customers with the highest quality products and services. We take great pride in ensuring that every item meets our rigorous standards of excellence. Due to the nature of our products and services, we have established a firm refund and return policy as outlined below.

All Sales Are Final

All purchases made through LEVEL Shop are final. We do not accept returns or exchanges, and no refunds will be issued. We kindly ask that you carefully review your order and product details before completing your purchase to ensure satisfaction.

Exceptions

While our general policy is that all sales are final, we understand that exceptional circumstances may arise. In such cases, we will review situations on a case-by-case basis. Please contact our customer service team at support@levelexperience.shop to discuss any concerns you may have.

Defective or Damaged Items

If you receive a product that is defective or damaged, please notify us within 7 days of receipt. We will require proof of the defect or damage, such as photographs or a detailed description. Upon verification, we will provide a replacement of the same item or offer a store credit at our discretion.

Customer Satisfaction

At LEVEL Shop, customer satisfaction is our top priority. While our policy states that all sales are final, we are committed to addressing any issues or concerns you may have. Our customer service team is always available to assist you and ensure a positive shopping experience.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at support@levelexperience.shop or call us at 707.312.8151. We are here to help.